As per the Oxford Dictionary, the definition of a manager is as follows:
A person responsible for controlling or administering an organization or group of staff.
We prefer our definition:
A person held accountable for other people’s inefficiencies at work, master at repeating instructions over and over, unofficial office mediator and occasional babysitter.
All in all, managers don’t get enough credit, especially in large organizations where mid-level supervision is a must to keep things in order. They are the German Shepherds of the corporate herd—committed, essential, and also expected to work like dogs. Let’s try to make their lives a little easier, shall we?
Managers don’t just manage projects, they also have to manage people. Which means that in between the budgets, calendars and task allocations, there’s also personalities, group dynamics and feelings to juggle. Managers do have their own assignments to handle, but oftentimes find themselves too busy managing other staffers’ concerns. Not all companies can afford an HR department to take care of internal communications, so it falls on managers to pick up the slack. If only I had more time. If only I had more hands. Well, listen here, kiddo—we can’t grow you new limbs, but we sure as heck can find you more time.
Cut down on internal emails
As a manager, time is precious. Labour costs can account for up to 70% of total costs, one of the biggest costs in running a business. If you can cut down there, you can save some serious dough.
Did you know that about 28% of the workweek is allocated to managing email and nearly 20% is dedicated to looking for internal information
That’s almost half of your entire time on the clock designated to not-the-actual-work-tasks. Ain’t that a kick in the head. Imagine reducing this time even by half—for a staff of 10, that amounts to 400 hours per month saved.
The best way to improve internal communications and optimize collaboration is by leveraging social technologies. Based on a McKinsey Global Institute analysis, it could mean a productivity improvement of 25%.
We highly recommend screencasting (duh). It’s the next best thing to a IRL conversations without having to move from your desk, faster than email, and way less typo-prone than a smartphone’s auto-text (cause there’s no typing involved with screencasting, hurrah!).
Save yourself some breath
They say it takes three repetitions to get a message across, but some psychologists believe it can take up to seven times. We know you’ve stopped counting the time it takes for you to regurgitate the same instructions you gave at the team meeting because Joe wasn’t paying attention and Mary missed the first half of the presentation. Plus, there’s always that telephone game phenomenon where things get lost in translation.
Feeling like you’re the only one letting things slip through their fingers? We promise you’re not. West Monroe surveyed 500 managers, and 36% reported spending 3-4 hours per work day on admin tasks like responding to emails (while 23% estimated they spend a whopping 5 hours or more per day).
Imagine simplifying your international communications. You could do so much with proper added-value tools. Screencasting is a great one to help record meetings, create tutorial videos, share training instructions, document procedures… and so on. Psst! Ours is free.
It’s hard to understand and feel emotion through text or email. Someone accidently presses the caps lock button and the next thing you know, people are screaming at eachother. And what about smiley faces? Friendly, flirty or sarcastic? And oh my god someone used a semicolon instead of a comma! It’s risky business, to convey charm and intent in writing. But no one wants to sound like a robot either.
In a survey with Kruger, email recipients only identified seriousness or sarcasm 56% of the time.
Basically, it’s as good as flipping a coin. Emoticons can only take you so far. But a face-to-face or voice-to-voice interaction can go a long way, and promote more positive experiences between the parties.
Which means that screencasting can seriously help internal communications at the office by minimizing the risk of emotional conflicts too. We already know how valuable saving time can be, but we can imagine that saving yourself a bit of sanity is close to priceless.
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